Five apartments, one point of contact

Assessment and recommendation

We began by visiting each of the five apartments and recording its condition, its lease terms and its maintenance history, much of which existed only in the owner’s memory and phone. From that picture we recommended a single way of running all five: one set of records, one team of tradespeople, one reporting format and a turnover plan for each lease date.

We also flagged two apartments that would benefit from a refresh at their next change of tenant, so the owner could plan and budget for it rather than react.

Work performed

We took over tenant contact and maintenance coordination for all five apartments and introduced ourselves to each tenant as their point of contact. Tenants now report problems to us: we go and look first, often solve the issue ourselves, and bring in one of our regular, trusted tradespeople when a professional is needed, instead of the owner’s three handymen. We also make sure each tenant keeps up with arnona, utility and building committee payments, so debts do not build up on any of the apartments. As leases came up for renewal, we worked with the owner to bring them into a consistent format, and recommended that the owner’s lawyer review the final wording.

Before each lease ends, we now confirm the tenant’s plans, schedule any preparation work and begin looking for the next tenant, so that the apartment is ready and marketed in good time. The refresh work on the two apartments was coordinated with our renovation division between tenancies.

Communication and approval

The owner receives one consolidated statement covering all five properties each reporting cycle, and a call or message only when a decision is needed. We agreed a spending limit for routine repairs across the portfolio; anything above it, and any refresh or upgrade work, comes to the owner with photographs and a quote for approval.

Result

The owner kept all five apartments and handed over their day-to-day running. Instead of five sets of tenants and tradespeople, there is now one point of contact, one set of records and a clear picture of each apartment’s condition and lease position. Turnovers are planned in advance, and two apartments have been refreshed between tenancies to protect their condition and rental appeal.